Privacy Policy & Terms of Service

Effective Date: December 6, 2025

Last Updated: December 6, 2025

Table of Contents

Part 1: Privacy Policy

1. Introduction

This Privacy Policy describes how J. Scott Digital LLC ("we," "us," or "our") collects, uses, and shares information about you when you use our website, https://www.realestateexplainervideos.com (the "Site"), and the services offered through it (collectively, the "Services"). We are committed to protecting your privacy and handling your data in an open and transparent manner.

2. Information We Collect

We collect information to provide and improve our Services. The types of information we collect are:

2.1. Information You Provide Directly

  • Contact Information: Your name, email address, phone number, and business name when you place an order or contact us.
  • Project Information: Details about your video requirements, scripts, branding materials (logos, color codes), target audience, and any other content you provide for your project.
  • Payment Information: We collect necessary billing information to process your payments. However, your full payment details are processed securely by our third-party payment processors, and we do not store your full credit card number.
  • Custom Avatar Data: If you order a custom AI avatar, we collect the photos or video files you upload for its creation.
  • Newsletter Subscription: Your email address if you choose to subscribe to our twice-weekly email newsletter.

2.2. Information Collected Automatically

  • Usage Data: Information about how you interact with our Site, such as pages visited, time spent on pages, and links clicked.
  • Technical Data: Your IP address, browser type and version, device information, and operating system. This is collected through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Manage Services: To process your orders, create and deliver your videos, and manage your account.
  • To Communicate with You: To respond to your inquiries, send order confirmations, provide customer support, and deliver your final products.
  • For Marketing and Promotions: With your consent, to send you our twice-weekly email newsletter containing industry tips, updates, and promotional offers. You can opt-out at any time.
  • To Process Payments: To facilitate transactions and prevent fraudulent activities.
  • To Improve Our Site and Services: To analyze usage patterns and feedback to enhance the user experience and our service offerings.
  • For Legal Compliance: To maintain records for tax, accounting, and other legal obligations.

4. Legal Basis for Processing

If you are in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • Contractual Necessity: We process your data to fulfill our contractual obligations when you purchase our Services.
  • Consent: We rely on your consent for activities like sending marketing emails or placing non-essential cookies. You may withdraw your consent at any time.
  • Legitimate Interests: We process your data for our legitimate business interests, such as improving our Services, preventing fraud, and for administrative purposes, provided that these interests are not overridden by your data protection rights.
  • Legal Obligation: We may process your data to comply with our legal and regulatory obligations.

5. How We Share Your Information

We do not sell your personal information. We only share it with third parties who help us operate our business and provide our Services, including:

  • Service Providers: Companies that provide services on our behalf, such as payment processors, AI video generation platforms, stock media libraries, email marketing services, and website hosting. These providers are contractually obligated to protect your data and use it only for the services we request.
  • Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or other legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. The retention periods are as follows:

  • Project Files and Customer Data: Retained for the duration of our business relationship and for a reasonable period thereafter to provide support and maintain business records.
  • Financial Records: Retained for the period required by law (typically 7-10 years).
  • Marketing Data: Retained until you unsubscribe or request deletion.

7. Your Privacy Rights

You have certain rights regarding your personal data. Subject to local law, these may include the right to:

  • Access the personal data we hold about you.
  • Correct any inaccurate data we have about you.
  • Request the deletion of your personal data.
  • Object to or restrict our processing of your data.
  • Withdraw consent at any time, where we are relying on consent to process your data.

To exercise these rights, please contact us at [Your Privacy Contact Email]. We will respond to your request in accordance with applicable law.

8. Cookies and Tracking Technologies

Our Site uses cookies (small text files placed on your device) and similar technologies to operate the site, analyze performance, and personalize your experience. You can control cookies through your browser settings, but disabling them may affect the functionality of the Site.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. These measures include SSL/TLS encryption for data in transit and access controls. However, no internet-based site can be 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Our company is based in Georgia. Your information will be processed in Georgia and potentially in other countries where our service providers are located. We will ensure that any transfer of your personal data is subject to appropriate safeguards in accordance with applicable data protection laws.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

12. Third-Party Links

Our Site may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites.

13. Note for California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request its deletion. We do not sell your personal information. To exercise your rights, please contact us at the email provided in Section 7.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Part 2: Terms of Service

15. Acceptance of Terms

By accessing our Site or purchasing our Services, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, you may not use our Services. You must be at least 18 years old to purchase our Services.

16. Description of Services

We provide video creation services for real estate professionals, which include:

  • Template Library Videos: Pre-made, graphics-based videos available for instant download or with optional customization add-ons.
  • Custom AI Avatar Videos: Fully personalized videos created based on your specific requirements, featuring a stock or custom-made AI avatar.
  • Email Newsletter: A free, twice-weekly email subscription service providing industry news, tips, and offers.

17. Pricing and Payment

All prices for our Services are listed on our Pricing & Ordering page and are quoted in U.S. Dollars (USD). We reserve the right to change our prices at any time without notice, but such changes will not affect orders that have already been accepted. Payment is due in full at the time of order. You are responsible for any applicable taxes.

18. Ordering and Acceptance

Your placement of an order constitutes an offer to purchase our Services. We reserve the right to accept or decline any order at our sole discretion. An order is considered accepted only when we send a confirmation email to you. You are responsible for providing accurate and complete information for your order.

19. Delivery of Services

Delivery timeframes are estimates and begin upon our acceptance of your order and receipt of all necessary information from you.

  • Template Videos (Unmodified): Delivered via a secure download link immediately after payment confirmation.
  • Template Videos (with Add-Ons): Delivered within 3-5 business days.
  • Custom AI Avatar Videos: Delivered within 5-7 business days.

Videos are delivered via a secure download link sent to your email. You are responsible for downloading and saving your files promptly.

20. Revisions and Approval

  • Template Videos: Sold as-is. No revisions are included unless customization add-ons are purchased.
  • Custom AI Avatar Videos: Include up to two (2) rounds of minor revisions. Major changes (e.g., script re-writes) may incur additional fees. Revision requests must be submitted in writing within 14 days of the first draft delivery.

21. Intellectual Property Rights

  • Your Content: You retain all ownership rights to the content you provide to us (logos, scripts, photos). You grant us a non-exclusive, worldwide, royalty-free license to use this content solely for the purpose of creating your video. You warrant that you have all necessary rights to provide this content to us.
  • Template Videos: Upon purchase, you are granted a standard, non-exclusive, non-transferable license to use the video for your business purposes. Resale, redistribution, or sublicensing of template videos is strictly prohibited.
  • Custom AI Avatar Videos: Upon final payment and approval, you are granted an exclusive license to use the final video for your business purposes.
  • Our Property: We retain ownership of our Site, branding, and all underlying technologies and processes used to create the videos.

22. Your Responsibilities

You agree to provide accurate information, respond to our requests for feedback in a timely manner, and use our Services and the resulting videos in compliance with all applicable laws. You agree not to provide any content that is illegal, defamatory, or infringes on the rights of any third party.

23. Refund and Cancellation Policy

  • Template Videos: Due to their digital nature, all sales are final once the download link has been accessed. No refunds will be issued.
  • Custom AI Avatar Videos: You may cancel your order for a full refund within 24 hours of placement. After 24 hours, if work has begun, refunds will be prorated based on the amount of work completed. No refunds are available after the first draft of the video has been delivered.

24. Email Newsletter Terms

By subscribing to our newsletter, you consent to receive twice-weekly emails from us. This service is free of charge. You may unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any newsletter email. We reserve the right to modify or discontinue the newsletter at any time.

25. Warranties and Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICES WILL GUARANTEE ANY SPECIFIC BUSINESS OUTCOME.

26. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL J. SCOTT DIGITAL LLC, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, OR OTHER INTANGIBLES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES OR THESE TERMS. OUR TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

27. Prohibited Uses

You may not use our Services for any illegal or unauthorized purpose. You agree not to use the videos created by us in any way that is defamatory, fraudulent, or infringes on the intellectual property or privacy rights of others. Reselling or redistributing our template videos is strictly forbidden.

28. Termination

We reserve the right to suspend or terminate your access to our Services at any time, without notice, for any breach of these Terms. You may stop using our services at any time. Provisions that by their nature should survive termination (including Intellectual Property, Limitation of Liability, and Dispute Resolution) shall survive.

29. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Georgia (the country), without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Georgia. Before filing any claim, you agree to first attempt to resolve the dispute informally by contacting us.

30. General Provisions

These Terms constitute the entire agreement between you and J. Scott Digital LLC. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

31. Changes to These Terms

We reserve the right to modify these Terms at any time. We will post the revised Terms on the Site and update the "Last Updated" date. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes.

32. Contact Information

For any questions about this Privacy Policy or these Terms of Service, please contact us:

J. Scott Digital LLC
Bakhtrioni Street, N22, Suite N75
Tbilisi, Suburtalo district
Georgia
Email for Legal/Privacy Inquiries: [legal@realestateexplainervideos.com]
Email for Customer Service: [support@realestateexplainervideos.com]

All Rights Reserved © J. Scott Digital LLC